Lefatshe has grow a strong competence in business service management and infrastructure. BSM describes our best practice approach to managing ICT infrastructure based on the latest ITIL best practices.

Lefatshe has taken the best aspects of a number of quality frameworks and initiatives such as ISO/IEC 15504 also known as SPICE (Software Process Improvement and Capability dEtermination), SixSigma, COBIT, Bootstrap, The Trillium Model, ( combines ISO 9000 series, the CMM for Software, and the Malcolm Baldrige criteria) and factored these into the ITIL v3 specification to put together a comprehensive end-to-end process for assisting our clients through the entire service life-cycle of Service Strategy, Design, Transition, Operation & Continual Service Improvement. Here is a list of some of the areas where we can assist our clients with the BSM life-cycle:

• Service Strategy
• Portfolio & Financial Management , Value Nets, Adaptive Strategies, Managing Uncertainty, Governance, Strategy Selection & Roadmap
• Service Design
• Availability, Capacity, Continuity & Security Management
• Develop Policies, Architecture, Models and In/Co/Out-sourcing
• Service Transition
• Transition Planning and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Service Validation and Testing
• Evaluation
• Knowledge Management
• Service Operation
• Incident and Problem Management, Request Fulfillment, Alerting & Notification
• Continuous Service Improvement
• Service Level Management (SLA), Business Cases & Rationalisation, Portfolio Alignment, Metric & Measurement Selection, Reporting
• Maintenance & Support
• Three areas of the above life-cycle we have particularly focused on as the cornerstones of service management include:

Change Management

We provide a set of standardised processes and tools used to handle change requests in order to support the business while managing risks (Risk Management) and facilitate the smooth transition and integration focusing on all aspects of the people, process and technology change.

Release Management

We help our client establish formal controls and processes to ensure requirements are met and safeguard the production environment through extensive quality management practices.

Configuration Management

We facilitate our clients in achieving the highest levels of system integrity through configuration control. We further assist our clients by developing processes that focus on tracking and documenting configurations and then providing this information to other areas including Change and Release Management.

We believe that if you get these all important processes right, the chances of success are greatly improved. What differentiates us from our competitors is our experience and insights and the approach we take focusing on handling the people and process first, then the technology.